I was recently discussing the stark division in our country with some colleagues, and the conversation turned to how bias shapes pretty much everything around us, including our own views. With the constant deluge of media and social media that fills our lives today, one thing I hear frequently is, “I don’t know what to listen to or what to believe. Everybody lies!” Two common reactions are to ignore everything and stay blissfully ignorant of what’s going on in the world, or to immerse oneself in the media that confirms one’s own bias – and there is plenty, regardless of which side you are on! In so doing, just like the ostrich […]

If you’ve been one of our clients for very long, we’ve probably talked about the concept of friction. Friction is the byproduct of unexpected events or unanticipated consequences that tends to act like sand in the crank case of your best laid plans. If ever there was a clear example of friction, the Covid-19 pandemic is it. Effective leaders expect to encounter friction even though they can rarely predict a specific source. The best approach to weathering friction from any source is to expect it, recognize when it’s happening and cultivate resilience within yourself, your teams, and your organization. Now that we are in the thick of the Covid-19 pandemic with […]